Problem Management

ACKNOWLEDGEMENTS

I am indebted to Joe Gallagher, my former colleague at Deutsche Bank Problem Management, for some lively discussion of and deeply thoughtful contribution to the practice of problem management. I have drawn on his experiences in implementing and running problem management at several organisations, but in particular in our time together at Deutsche Bank, where the problem management function was considered by many to be a highly developed and effective implementation.

To Dennis Adams, of Dennis Adams Associates in the UK, I am grateful for permission to use his ideas about the problem advisory board, a great approach that should be more widely adopted. Thanks also to Chris Finden-Browne, previously with IBM for many years and ...