AUTHOR
Michael has over 25 years’ experience in IT, developing and leading teams, managing change programmes and implementing service management. Now a specialist in service operations, he founded problem management as a global function at Deutsche Bank. He is a Chartered IT Professional (CITP).
He has been a regular presenter on service management topics for ITSMF UK – including at the annual conference in November 2012 – and is now active in Australia. He has been contributing to a series of white papers on service management, and several more are in preparation.
In 2012, he earned a Masters degree in Business and Technology from the Australian Graduate School of Management, and in 2013 returned to Australia following several years in the ...
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