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Pro SharePoint 2010 Governance by Corey Erkes, Steve Wright

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Training Strategies

In developing the training strategy for the portal, consider that there will be many different users with the need to learn different things at different times. It is tempting to put together a week-long user training course that presents everything in one giant download of knowledge. Unfortunately, this is a very ineffective way to promote knowledge retention and therefore user adoption of the portal.

Experience suggests that users retain knowledge best when it is relevant to their immediate or near-term needs. Think of this as just-in-time training.

When users are first introduced to a new portal, the most important thing is for them to be able to find data. This implies that they need to see how to navigate the site, search ...

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