Closing the Loop
With the governance team assembled and the initial documents and processes established, it is time to move into action. As the project moves forward you will want to perform regular reviews, collect user feedback, monitor feature usage data, and track bugs and issues. As a team, the governance committee should look at all of this information and plan future services and upgrades.
In Chapter 4, we discuss the process of designing and managing services in the portal. Keep in mind the service lifecycle described in Chapter 2 and shown in Figure 3-1.
Figure 3-1. The lifecycle of a service
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