Pro SharePoint 2010 Disaster Recovery and High Availability

Perceptions and Causes of Poor QoS

When a user clicks on a link and it takes anything over 10 seconds, they perceive this as a problem with SharePoint. The target should be under 5 seconds for standard pages, but even that is too much if there many pages are required to do a simple task. For example, a user has to search for a site, add a task to it, and then update a calendar. That task should take them only 5 minutes, but if it requires them to render 15 different pages that each take 5 seconds to load, every minute has an additional 25% just waiting for pages to appear! This is because there are on average 3 page loads per minute to make up 15 pages in 5 minutes. If each page load takes 5 seconds, that’s an additional 15 seconds on top of ...