Chapter 5
Respectful and Responsible: Managing Emotions and Having Integrity (Management Competency 1)
The first competency we are going to explore is called ‘Respectful and responsible: managing emotions and having integrity’. This competency is about treating staff with respect, including acting with integrity, managing emotions and being considerate. For example, managers must act calmly in pressured situations and take a consistent approach, as opposed to panicking or exhibiting mood swings. Ensuring deadlines are realistic, giving more positive than negative feedback and showing consideration for employees' work-life balance are other key elements.
The behaviours that are included in this competency fall into three different clusters:
1. Integrity
2. Managing Emotions
3. Considerate Approach.
In this chapter, each of these clusters of behaviours will be explored in turn, providing examples of the types of contexts in which both positive and negative behaviours may occur and providing exercises and case studies that can be used in training, coaching and consultancy to further explore the areas.
Integrity
The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at a time of challenge and controversy. (Martin Luther King)
What Does Managing with Integrity Mean?
With the recent public furore over scandals such as that of the UK MP expenses, Fred Goodwin's (formerly RBS) pension and the uncovering of Bernard Madoff's Ponzi ...
