Index
60 Minutes (television program), 8
A
accusations, responding to, 82
Active Listening
concentration
understanding the question, 53-54
visual listening, 52
YAC (yards after catch), 55
George W. Bush example, 108-114
Lloyd Bentsen example, 114-116
Michael Dukakis example, 106-108
Ronald Reagan example, 116-117
agreement
Alito, Samuel, 124
answering questions
about presented content, 69-70
agreement and transparency in, 162-163
anticipating challenging questions, 91-93
buffers
benefits ...
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