Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System EBOOK

PRAISE FORPRESCRIPTION FOR EXCELLENCE

“Rather than resting on their laurels, the UCLA Health System asked, ‘How can we be better?’ This excellent book reveals how they choose their direction and develop their future through the transformation to an even greater institution because they are committed to care.”

—JOYCELYN ELDERS, M.D., former U.S. Surgeon General

“Most leadership authors describe how to apply commonsense principles. Michelli is a notable exception. Now he artfully describes the compelling, uncommon leadership practices that transformed the UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.”

—LEE J. COLAN, PH.D., author of Sticking to It: The Art of Adherence

“A hospital, like any business, ...