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Prescription for Excellence by Joseph Michelli

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CHAPTER 3Never Enough Care

How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong. Because someday in your life you will have been all of these.

—GEORGE WASHINGTON CARVER

Candie Goldbronn has been a patient at a number of UCLA clinics, and, like most people who seek treatment at UCLA, she has noticed consistent service, but also an intangible level of care. “I’ve had Lasik eye surgery done at UCLA and been treated in the emergency room for a back muscle strain. Every time, I’m greeted with a smile. Volunteers, nurses, doctors, and other staff members introduce themselves, ask to examine me, listen to me, answer my questions, and let me ...

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