About the Author
Dr. Joseph Michelli is an organizational consultant and the Chief Experience Officer of The Michelli Experience. He has dedicated his career to helping leaders create compelling customer experiences and dynamic workplace cultures. In addition to writing Prescription for Excellence, Dr. Michelli is the author of such bestselling books as The Starbucks Experience and The New Gold Standard (based on The Ritz-Carlton Hotel Company). Additionally, he coauthored When Fish Fly with John Yokoyama, the owner of the World Famous Pike Place Fish Market in Seattle.
Dr. Michelli transfers his knowledge of exceptional business practices through keynotes and workshops. These informative and entertaining presentations, which are provided by ...
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