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Pragmatic Application of Service Management by Mark Thomas, Suzanne Van Hove

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CHAPTER 2: COBIT, ISO/IEC 20000 AND ITIL

While most will recognize and have in-depth knowledge of one or two of these service management philosophies, we thought it necessary to level-set not only the core structural information, but to also describe the improvement models that are integral to each framework.

Overview of COBIT5

COBIT (Control Objectives for Information and Related Technology) is a business framework for the governance and management of enterprise IT. With aspects in security, quality and compliance, its focus is not necessarily on how to execute a process, but rather what should be done to ensure proper control of that process. Therefore, you won’t technically implement COBIT from the bottom up, but use it as a tool to help you ...

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