CHAPTER EIGHTEEN
SOAR
Linking Strategy and OD to Sustainable Performance
Jacqueline M. Stavros and Daniel K. Saint
This chapter discusses the intersection between organization development (OD) and strategy. Specifically, we describe SOAR and its application within a global professional services firm. This firm subsequently achieved significant positive change across all measures of operational excellence, client satisfaction, employee engagement and retention, and financial results. SOAR is an OD strengths-based, whole system approach to strategic planning and execution. The acronym SOAR stands for Strengths, Opportunities, Aspirations, and Results. It begins with a strategic inquiry with an appreciative intent into what is working well ...