CHAPTER ELEVEN
Situational Evaluation
Steven H. Cady, Julie Auger, and Marguerite Foxon
 
Did it work … was it worth our time and money … are we better off … what next? Leader
 
 
 
 
 
The question “Did it work?” addresses the age-old issue of cause and effect. A person or group develops an intervention. One or more people agree to pay money while allocating time and energy for implementation. Efforts are made to evaluate its impact. As organizations evolve, dramatic events and trends sweep the world, new technologies emerge, profit margins shrink, market demographics change, competition ebbs and flows … leaders are exerting more and more pressure to see the value-added of interventions.
Evaluation in an organizational setting examines ...

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