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Practices for Engaging the 21st Century Workforce: Challenges of Talent Management in a Changing Workplace

Book Description

Strengthen workforce and employee engagement in today’s “new normal” organizational environment! Today’s workforces, today’s companies, and today’s business environments have all changed radically: even if the economy improves, companies will stay lean, and continue to rely heavily on contingent workforces. Engagement is more crucial than ever, but old approaches to achieving it simply no longer work. In Practices for Engaging the 21st Century Workforce, Bill Castellano presents a comprehensive, innovative model of engagement that responds to today’s new realities, and helps you anticipate tomorrow’s. Drawing on 25+ years as a pioneering HR innovator, practitioner, and researcher, Castellano offers a crystal-clear definition of engagement, identifies its real drivers, and specifies achievable strategic outcomes of engagement. He presents powerful new research on how to engage today’s multidimensional and changing workforce, in an environment that’s as complex as today’s workers are. You’ll learn how to develop adaptable organizational structures and multidimensional HR management systems tailored to the needs of today’s workforces: systems that not only strengthen engagement but also deliver the business performance benefits promised by greater engagement. Throughout, Castellano supports his insights with profiles and case studies from many of the world’s leading organizations, including IBM, Ernst & Young, Google, SAS, Whole Foods, American Express, Colgate-Palmolive, and ARDEC (US Military R&D Center). An indispensable resource for every HR leader, strategist, practitioner, and student.

Table of Contents

  1. About This eBook
  2. Title Page
  3. Copyright Page
  4. Dedication Page
  5. Contents
  6. Acknowledgments
  7. About the Author
  8. Part I: The 21st Century Workforce and the New Normal
    1. 1. Welcome to the New Normal
      1. Technological Trends
      2. Globalization
      3. U.S. Labor Force Trends
      4. Economic Trends
      5. Increasing Complexity
      6. Structural Shifts
    2. 2. The 21st Century Workforce
      1. Multigenerational
      2. Changing Social Norms
      3. Greater Diversity
      4. Educational Disparities
      5. Rise of Contract Human Capital
    3. 3. Challenges of Talent Management in the New Normal
      1. Uncertain HR Planning
      2. Organizational Challenges
      3. Changing Needs and Values of Workers
      4. Desire for Flexibility
      5. Managing a Diverse and Global Workforce
      6. Increasing Corporate Social Responsibility
      7. Challenges Managing Multiple Sources of Talent
      8. Expanding Globally
      9. Managing International Assignees
  9. Part II: The Need for Engagement and Adaptability in the New Normal
    1. 4. The Imperative of Employee Engagement for Competitive Success in the 21st Century
      1. What Is Engagement?
      2. Burnout
      3. Why Is Engagement So Important?
      4. What Is Wrong with Current Measures?
      5. Employee Engagement Measure
    2. 5. Leveraging What We Know: An Employee Engagement Framework
      1. HR Systems
      2. The HR Architecture
      3. Drivers of Engagement
      4. Psychological Conditions of Engagement
      5. Trait Engagement
      6. Behavioral Engagement
      7. Strategic Outcomes
      8. Financial Outcomes
    3. 6. The Increasing Need for Organizational Adaptability
      1. Problems with Black Swans
      2. Organizational Adaptability
      3. Contract Human Capital HR Architecture
      4. Managing Contract Human Capital
      5. Contract Human Capital HR Configurations
  10. Part III: Engaging the 21st Century Worker
    1. 7. Practices to Create Employee Engagement in the New Normal
      1. Strategic Mindset
      2. Differentiated Engagement Strategy
      3. Employee Engagement Toolkit
      4. Managing Contract Human Capital
      5. Managing and Engaging a Global Workforce
    2. 8. Conclusion: Achieving Success in the New Normal
      1. Strategic Planning
      2. Scenario Planning
      3. Organizational Culture
      4. Developmental Cross-Cultural Experiences
      5. Flat and Network Structures
      6. Knowledge Sharing
      7. Strategic HRM Competencies
      8. Analyzing Employee Engagement Results
      9. HRM Practices
      10. Public Policies
  11. Bibliography
  12. Index