The UX maturity map
Once you put this approach into place and begin seeing stakeholder engagement rapidly improve, you will want to monitor your progress along the way to know where you are and where you want to be. The following UX maturity diagram will help guide you through this:
Let's review each maturity level:
Level 1 – Awareness
At this stage, UX regularly seeks opportunities to pilot small, measurable user-facing projects to demonstrate business-focused improvements. Projects at this maturity level are acquired or created through independent research or as a result of stakeholders/clients requesting UX assistance and expertise.
Level 2 – Repeatable ...
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