Index
A
Ackerman Institute for the Family, 29
adoption times in process improvements, 103-105
adverse drug events (ADEs), 146-153
Advocate Medical Group, 122
American Society of Health-System Pharmacists (ASHP), 153
Atrius Health, 125
attention to detail (electronic health records example), 82-84
B–C
behavior, changing. See people development
Blue Cross/Blue Shield of Massachusetts, 50
Brennan, Michael D., 98
“burning platform,” 203
Bush administration, electronic health records initiatives, 89
California Pacific Medical Center (CPMC), 113, 171
Cardwell, Terri, 151
champions, identifying (electronic health records example), 76-77
Chang, Florence, 64, 68, 70, 75, 78, 83, 87-88
checklists. ...
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