Chapter 13. ROI: Making the Business Case
IT groups are under pressure from the various constituent organizations they serve, all of whom demand better service quality, higher stability, reduced operations costs, and slashed capital expenditures. As is true for any functional organization, IT today must balance the external competitive pressures with the internal business pressures.
There is continual pressure to improve the end user's Quality of Experience (QoE). Current performance and availability levels become the norm, and pressures to match or exceed competitors' service quality is unrelenting. There are plenty of ways to spend more money to improve user experience. Infrastructure capacity must be upgraded to accommodate new growth and ...
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