Practical Service Level Management: Delivering High-Quality Web-Based Services

A Policy Architecture

This section covers the basic components comprising a policy management system. The components include policy enforcers, repositories, and policy managers (after all, something has to manage the management policies). Specific products might have different combinations of components.

Policy Management Tools

Administrators use policy management tools to construct and modify their management policies. Policies today are often generic in that they are applied across the entire base of customers being served; however, policy systems must scale in sophistication to accommodate a tailored set of policies for each customer. For example, each customer organization could have policies that apply to each service used by the organization ...