Proactive Management
Because reactive management is challenging at best, administrators are attempting to be more proactive—identifying indications of potential service disruptions early enough to avert them entirely or to minimize their impact. Proactive management is highly desirable, so many products claim to deliver it. Reduced downtime is one yardstick or metric to measure these claims.
The Benefits of Lead Time
For proactive approaches to yield benefits, they have to provide enough lead time to allow proactive intervention. The lead time must be longer than the time needed to identify the cause and take corrective action; otherwise, the warning appears after the problem has already resulted in service loss. Such a tardy warning may still ...
Get Practical Service Level Management: Delivering High-Quality Web-Based Services now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
