Summary

Event management takes in a large volume of alerts of varying value and produces a smaller volume of events that require further attention. It reduces the volume using de-duplication, roll-up, artifact elimination, filtering, and correlation to remove artifacts and identify the alarms that matter for maintaining service quality.

After events are identified, they are prioritized to add additional guidance to keep the staff focused on the most pressing technical or business problems. The last step is using the event manager to activate the management tools that have registered for specific events, thus completing the transformation of raw instrumentation into actions to be taken.

Event management will become a key integration point as internally ...

Get Practical Service Level Management: Delivering High-Quality Web-Based Services now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.