Chapter 5. Event Management
Chapter 4, “Instrumentation,” describes how service behaviors are monitored to track compliance with service level metrics and to identify potential or actual service disruptions. Event management, which is the topic of this chapter, describes the different steps that transform a flood of raw alerts into a reduced set of events that require further action from the management system.
The instrumentation system collects raw data, such as response times or packet loss. Unfortunately, administrators often find raw data of low value for making sound service management decisions. A response-time measurement; might have little meaning without further analysis; for example, is it an isolated incident or part of a growing ...
Get Practical Service Level Management: Delivering High-Quality Web-Based Services now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
