Practical Service Level Management: Delivering High-Quality Web-Based Services

Chapter 3. Service Management Architecture

This chapter describes the overall architecture for the management of service delivery on the Web; it forms the framework that later chapters will build on to create a complete design. It also gives some of the relevant history of service management architectures to enhance the reader's understanding of the issues facing management architectures. The history will let the reader see the origins of some of the major management products in the marketplace.

Before the discussions begin, however, it's important to understand that a system architecture defines the components of a system and their relationships, showing how they provide the required system functions and meet the system objectives. The interconnections ...