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Contents
1 Why You Need to Be a Problem Solver
For Whom This Course Is Designed
Why Problem Solving Is Becoming a Business Necessity
Why American Employers Are Looking for Problem Solvers
The Meaning of Problem in a Business Setting
What Employers Say About Problem-solving Employees
Assume Responsibility for Solving Small Problems Yourself
Involve the Boss Early When the Problem Exceeds Your Responsibility
2 Portraits of Successful Problem Solvers
One Portrait of a Problem Solver: Andrea Jefferson
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