INTRODUCTION
‘A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.’
Henry Ford
What is this book about?
The advancement and ease of availability of new and useful technologies has enabled thousands of organisations, worldwide, to implement, and become heavily dependent on, technology for running their businesses. It is not possible to run any organisation, small or big, without the use of some computer or telecom-related technologies. With so much proliferation of hardware, software and networking equipment it is necessary to have specialised and dedicated technology support departments to look after them. Otherwise, companies can get into serious trouble. A professional, technology ...
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