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Practical IT Service Management, 2nd Edition by Thejandra BS

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CHAPTER 7: CHANGE MANAGEMENT

‘Everyone thinks of changing the world, but no one thinks of changing himself.’

Leo Tolstoy

What is change?

Today, technology and related business models are transforming at an alarming rate. Organisations have to adopt the latest technologies and processes rapidly, to be competitive and innovative to their clients. In IT, changes usually mean implementing new hardware, software, network equipment, a tool or an upgrade. In ITIL, a change is any addition, deletion, modification, etc. that affects IT. Upgrading a payroll software version on an important finance server is a change. However, change should not be implemented just for the sake of speed, or in a haphazard manner. An orderly and careful process is required ...

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