Practical IT Service Management, 2nd Edition

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APPENDIX 6: ITSM BOOKS AND OTHER RESOURCES

This concise guide has provided readers with the fundamentals of ITIL 2011 and its implementation. Readers interested in learning more in depth details on this subject should purchase the official ITIL Lifecycle Publication Suite.

All these books can be purchased directly from IT Governance Ltd:

www.itgovernance.co.uk/itil.aspx.

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