Contents
Chapter 1 Introduction to IT Service Management
Chapter 2 ITIL Service Management Practices
Chapter 3 Service Desk Function
Chapter 7 Release and Deployment Management
Chapter 8 Service Asset and Configuration Management
Chapter 9 Service Level Management
Chapter 10 Service Catalogue Management
Chapter 11 Capacity Management
Chapter 13 Availability Management
Chapter 14 Information Security Management
Chapter 16 IT Service Continuity Management
Chapter 17 Financial Management
Get Practical IT Service Management: A Concise Guide for Busy Executives now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.