CHAPTER 19: IT OPERATIONS MANAGEMENT FUNCTION
‘The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.’
Bill Gates
What is IT operations management’?
This is a new function in ITIL Version 3 and one of the three primary ITIL functions defined in the service operation phase of the ITSM core life cycle. This function focuses on the day-to-day, maintenance activities required to operate and support IT services. These operational actions involve executing repeatable, standardised procedures. They may also take assistance from other divisions and external vendors if required. ...
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