APPENDIX 6: ITSM BOOKS AND OTHER RESOURCES
This book has been designed only as a small stepping stone into the original ITIL and IT Service Management books published by OGC. Readers interested in learning in greater depth details on this subject should purchase the official ITIL Version 3 Lifecycle Publication Suite of books:
• The Official Introduction to the ITIL Service Lifecycle, OGC, TSO (2007)
• ITIL: Service Strategy, OGC, TSO (2007)
• ITIL: Service Design, OGC, TSO (2007)
• ITIL: Service Transition, OGC, TSO (2007)
• ITIL: Continual Service Improvement, OGC, TSO (2007)
• ITIL: Service Strategy, OGC, TSO (2007)
• A Dictionary of IT Service Management, ITIL V3 Edition, itSMF (2007)
Where to buy: All these books can be purchased ...
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