APPENDIX 5: THE ITIL GLOSSARY
The official ITIL glossary can be obtained from the following website:
Best Management Practice www.best-management-practice.com
Get Practical IT Service Management: A Concise Guide for Busy Executives now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.