This service level agreement is a formalised and negotiated document between IT Services and its customers, namely the end-users and business managers of RockSolid Corp. This document outlines the roles and responsibilities of both party.
Suggestions for improvement, mistakes noticed, discrepancies, etc, in this document can be addressed to Mr James on 887 879.
The agreeing parties are as follows:
• The IT Services represented by its Manager.
• The Business represented by the Business Manager.
This SLA will be valid for one year from the date of signature by both parties, with an informal review every three months.
The IT ...