O'Reilly logo

Practical Empathy by Indi Young

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

INDEX

A

abuse of scientific terminology, 6

affinity grouping, 110

Amazon, 3

analytics

abuse of scientific terminology, 6

constrained collaboration, 7

and data, 2–4

self-focused progress, 8

and the story of why, 3

assumption

applying empathy based on, 19–20

keeping mind free of, 52–53

shallow interactions relying on, 10

B

behavior patterns. See patterns

behavioral segments

creating from patterns, 116–119

personas, 117–118

purchasing-behavior segments, 118–119

beliefs and behavior, empathy used to persuade, 38

BlackBerry, 19

Bolt, Nate, 89

Brooks, Kevin, 49

C

change

applying empathy within organizations, 160–163

conveying excitement of something new, 162

Check stage (Think-Make-Check cycle), 34–35

children

capacity of empathy, 26–27

keeping your ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required