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Practical Empathy by Indi Young

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Cultivate the soil within your organization so empathy can take root and grow.

CHAPTER 6

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Apply Empathy to What You Create

Look for Patterns

Create Behavioral Segments from the Patterns

Inspire Ideas

Solve for More

Practice These Skills

Summary

In this chapter, the focus is on using empathy—in particular, for the things you create in your work. Empathy allows you to expand the number of angles you consider when you make something—it increases your horizon. Because you have multiplied your understanding of the purposes people are trying to achieve, ...

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