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Practical Empathy by Indi Young

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It’s almost magical how much better you understand someone when you spend time in review.

CHAPTER 5

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Make Sense of What You Heard

Pick Out the Concepts Each Participant Describes

Make Sense of Each Concept

What to Skip in the Transcript

Your Goal Is to Get Better

Write a Summary of Each Concept

Start with the Verb

Write the Rest of the Summary

Edit Until It’s Clean and Clear

Summary

Listening deeply to a person allows you to develop an understanding of his reasoning and reactions—it allows you to develop empathy. The more you practice listening, ...

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