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Practical Empathy by Indi Young

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Developing empathy means focusing only on the peaks and valleys of what the person tells you, nothing else.

CHAPTER 4

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A New Way to Listen

This Is a Different Kind of Listening

Listen for Three Components

Follow the Peaks and Valleys

Be Supportive

Be Respectful

Neutralize Your Reactions

Harness Your Emotional Empathy

Practice Your Skills

Summary

To develop empathy, you need to understand a person’s mind at a deeper level than is usual in your work. Since there are no telepathy servers yet, the only way to explore a person’s mind is to hear about ...

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