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Practical Empathy by Indi Young

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Taking time to be curious about people is key to the empathetic mindset.

CHAPTER 2

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Empathy Brings Balance

Empathy Is Not What You Might Think

Empathy Becomes Your Practice

Exhibit Understanding Instead of Competence

Going deeper than assumptions and opinions in your understanding of people is powerful. If your organization is captivated by metrics, empathy will balance out the numbers. Being honest about what you don’t know, being interested in the simpler underlying philosophies that make people tick—these characteristics are what can catalyze ...

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