Practical Coach: Management Skills for Everyday Life, The

Chapter 6. Managing Cultural Diversity

Chapter Objectives

This chapter will help you:

• Understand why effectively managing diversity is a competitive advantage

• Learn a definition of culture that goes beyond simplistic demographic categories

• Identify important cultural differences that affect work behavior

• Understand why some well-intentioned diversity efforts fail

• Improve your personal multicultural competence

• Create an effective multicultural workplace

Diversity calls for managing people who aren't like you and who don't aspire to be like you. It's taking differences into account while developing a cohesive whole.

—R. ROOSEVELT THOMAS, JR., AUTHOR Beyond Race and Gender

As we enter the twenty-first century, we live and work in a social and organizational ...