Practical Coach: Management Skills for Everyday Life, The

Conclusion

Effective managers realize that one of their most important jobs is to earn the trust of their employees, colleagues, bosses, customers, and other constituents. They also realize that it is equally important to create organizational structures and processes that promote trust at all levels of the organization. They know that trust is necessary for managing the routine interactions of everyday life and vital for initiating organizational change and responding to crises. Most importantly, says ethics researcher LaRue Hosmer, they recognize that people in organizations pay attention to issues concerning “what is right, just, and fair as well as what is efficient, effective, and practical.”^[73]

The ability to earn trust and create work ...