Practical Coach: Management Skills for Everyday Life, The

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Chapter 3. Building Trust

Chapter Objectives

This chapter will help you:

Understand why trust is important to managerial effectiveness
Develop a working definition of trust
Learn how to build trust
Learn how to repair trust once broken
Learn how to create “Swift Trust”

The importance of trust becomes clear when we try to imagine a world without it.
—ROBERT BRUCE SHAW, Author of Trust in the Balance

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