Summary
Training is an important part of Change Management. It is one of the most labor-intensive and time-consuming activities you will plan and deliver. Although we didn't dive into the details of every aspect of developing and delivering training, you should now have a solid understanding of training concepts and a good start on your training strategy.
As you start to work on turning your strategy into a plan, remember these six basic steps:
Congratulations! You have successfully completed a very practical training course on Change Management. Continue to the last chapter (it's short, I promise) to review everything you've learned.
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