Summary
Communicating a change is an ongoing activity. In this chapter, you have learned how to:
- Conduct an audience analysis
- Conduct a vehicle analysis
- Identify key messages by project phase
- Gather feedback
- Create a communication plan
- Write good communication messages
Instead of thinking about communication as a path that you follow from the beginning to end, though I encourage you to think of it as a continuous cycle.
You're almost there! In the next chapter, we will explore the last major topic in this book: training.
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