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PR and Communication in Local Government and Public Services by Wendy Moran, Pat Gaudin, John Brown

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REFERENCES AND FURTHER READING

Chapter 1

Aiming for the Best (2011) Aiming for the Best – Using Lessons from complaints to improve public services, Centre for Public Scrutiny/Local Government Ombudsman, www.lgo.org.uk

Anthony, S (2012) Public Relations and Making of Modern Britain: Stephen Tallents and the Birth of a Progressive Media Profession, Manchester University Press, Manchester

Audit Commission (1995) Talk Back: Local Government Communication with Citizens, HMSO, London

Bains, M (1972) The New Local Authorities: Management and Structure, London, HMSO, para 7.35 and 7.36

Bates, D (2006) ‘Mini-Me’ History: Public Relations from the Dawn of Civilization, London, Institute for Public Relations

Birmingham City Council [accessed 30 August ...

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