Powerful Phrases for Dealing with Difficult People

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Powerful Phrases for Challenging Coworker Situations

Trying your best to get along with your coworkers is often difficult when they're bothersome, frustrating, or irritating. Some people can really get to you, whether it's a coworker who continually says or does things that upsets you or one whose aggravating habits drive you nuts. By empowering yourself with effective conflict resolution skills, you'll learn how to deal with other peoples' quirks and idiosyncrasies. This will help you get along with everyone at work. Then, when you incorporate powerful phrases into your conversations with coworkers and use effective nonverbal strategies to enhance your messages, you'll increase your ability to communicate well.

This chapter describes ...