3
Five Steps to Effective Conflict Resolution

People don't always get along. Conflicts happen. It's how you deal with conflict that can strengthen relationships, negatively affect relationships, or sever them completely. When two or more people disagree, the issue must be addressed before it escalates out of control. It's important to note that conflict is a natural component in any relationship; therefore, viewing every conflict as an opportunity to grow and strengthen the relationship will help you look for successful ways to work through the problem. That's accomplished by communicating openly, understanding the other person's point of view, and working toward a solution that's agreeable to all parties. Good resolution discussion clears ...

Get Powerful Phrases for Dealing with Difficult People now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.