ABOUT THE AUTHOR
Renée Evenson is a small business consultant and writer specializing in organizational psychology in the workplace—the roles defining customers, employees, and management and the relationships among them. During her fifteen-year management career at BellSouth Telecommunications, her responsibilities included customer service for the small business market; sales and marketing staff management; staff training and development; training material development; team leadership development; and strategic planning.
After leaving BellSouth, Renée translated her expertise and experience into a writing career. She is the author of Customer Service 101: Basic Lessons to Be Your Best, Customer Service 201: Managing Your People to Be Their ...
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