Acknowledgments

We wish to thank all the experts who agreed to be interviewed for this book. Their insights have been invaluable, and without them, this book would not have been possible.

A few people deserve special recognition. The first is Louise Raisbeck, Managing Director of Raisbeck PR. Her outstanding editing skills and unlimited patience are beyond compare. Our publishers and editors, Jeanne Levine, Kim Boedigheimer, Michael Thurston, and Lori Lyons believed in us, brought clarity and purpose, and provided much-needed editorial, sales, and marketing support.

We are grateful to several people at IBM who helped with particular aspects: Xiaoyuan (Susan) Zhu for assistance with literature reviews for Chapter 17, Jackie Ryan for her help ...

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