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Power of People, The: Learn How Successful Organizations Use Workforce Analytics To Improve Business Performance, 1/e

Book Description

Learn from Today’s Most Successful Workforce Analytics Leaders

Transforming the immense potential of workforce analytics into reality isn’t easy. Pioneering practitioners have learned crucial lessons that can help you succeed. The Power of People shares their journeys—and their indispensable insights.

Drawing on incisive case studies and vignettes, three experts help you bring purpose and clarity to any workforce analytics project, with robust research design and analysis to get reliable insights. They reveal where to start, where to find stakeholder support, and how to earn “quick wins” to build upon.

You’ll learn how to sustain success through best-practice data management, technology usage, partnering, and skill building. Finally, you’ll discover how to earn even more value by establishing an analytical mindset throughout HR, and building two key skills: storytelling and visualization.

The Power of People will be invaluable to HR executives establishing or leading analytics functions; HR professionals planning analytics projects; and any business executive who wants more value from HR.

Table of Contents

  1. About This E-Book
  2. Title Page
  3. Copyright Page
  4. Contents at a glance
  5. Table of Contents
  6. Foreword by John Boudreau
  7. Acknowledgments
  8. About the Authors
  9. Interviewees
  10. Vignettes
  11. Preface
  12. I Understanding the Fundamentals
    1. 1 Why Workforce Analytics?
      1. Adoption of Analytics
      2. HR’s Contribution to Business Value
      3. The Changing Nature of HR
      4. The Future of Work
      5. Summary
    2. 2 What’s in a Name?
      1. Focus of the Function
      2. Activities of the Function
      3. A Name Fit for the Future
      4. Summary
    3. 3 The Workforce Analytics Leader
      1. Reporting to the Chief Human Resources Officer
      2. Responsibilities of the Workforce Analytics Leader
      3. Business Acumen
      4. Leadership Attributes
      5. Summary
    4. 4 Purposeful Analytics
      1. A Model for Purposeful Analytics
      2. Project Sponsors
      3. Why Do Analytics Projects Fail?
      4. Summary
    5. 5 Basics of Data Analysis
      1. Research Design
      2. Objectives of Analysis
      3. Unstructured Data
      4. Traditional Statistics versus Machine Learning
      5. Social Consequences of Algorithms
      6. More on Design and Analysis
      7. Summary
    6. 6 Case Studies
      1. Eight-Step Methodology
      2. Case Study Improving Careers Through Retention Analytics at Nielsen
      3. Case Study From Employee Engagement to Profitability at ISS Group
      4. Case Study Growing Sales Using Workforce Analytics at Rentokil Initial
      5. Case Study Increasing Value to the Taxpayer at the Metropolitan Police
      6. Case Study Predictive Analytics Improves Employee Well-Being at Westpac
      7. Summary
  13. II Getting Started
    1. 7 Set Your Direction
      1. You Have the Job! Now What?
      2. Listening to Prospective Project Sponsors
      3. The Seven Forces of Demand
      4. Agreeing on the Scope of Analytics
      5. Developing a Vision and Mission Statement
      6. Summary
    2. 8 Engage with Stakeholders
      1. Who Are Stakeholders?
      2. Stakeholders Served
      3. Stakeholders Depended Upon
      4. Stakeholders Impacted
      5. Working Effectively with Stakeholders
      6. Summary
    3. 9 Get a Quick Win
      1. Identifying Potential Projects
      2. Complexity-Impact Matrix
      3. Assessing Complexity and Impact
      4. Summary
  14. III Building Your Capability
    1. 10 Know Your Data
      1. A Pragmatic View of Data
      2. Solving Data Quality Challenges
      3. Data Types and Sources
      4. Data Governance
      5. Remember the Basics
      6. Summary
    2. 11 Know Your Technology
      1. Starting with Vision and Mission
      2. Components of Workforce Analytics Technology
      3. On-Premise Versus Cloud
      4. Technology Vendor Relationships
      5. Summary
    3. 12 Build the Analytics Team
      1. Six Skills for Success
      2. Configuring Team Roles
      3. Remember the Fundamentals!
      4. Summary
    4. 13 Partner for Skills
      1. Why Consider Partners?
      2. Options for Building the Team
      3. Choosing Among the Options
      4. Summary
    5. 14 Establish an Operating Model
      1. Defining Your Operating Model
      2. Strategy
      3. Governance
      4. Implementation
      5. Accountability
      6. Summary
  15. IV Establishing an Analytics Culture
    1. 15 Enable Analytical Thinking
      1. Perspectives of Analytics in HR
      2. The Translator Role
      3. The Importance of Leadership
      4. Summary
    2. 16 Overcome Resistance
      1. Resistance to Workforce Analytics
      2. Stakeholder Skepticism
      3. Financial Frugality
      4. HR Hesitancy
      5. Summary
    3. 17 Communicate with Storytelling and Visualization
      1. What Is Storytelling?
      2. Effective Visualization
      3. Knowing Your Audience
      4. Keeping It Simple
      5. Summary
    4. 18 The Road Ahead
      1. Analytics Provides New Opportunities for HR
      2. Emerging Data Sources
      3. Considering New Data Sources
      4. Evolving Technology
      5. The Workforce Analytics Function
      6. Summary
  16. Glossary
  17. References
  18. Index