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Power Etiquette

Book Description

No-nonsense guidance to a crucial set of personal career skills. Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety — they're a crucial business skill. In fact, good manners are good business. This no-nonsense “manners reference” refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone and e-mail etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more.

Table of Contents

  1. Cover
  2. Title
  3. Copyright
  4. Contents
  5. Acknowledgments
  6. POWER ETIQUETTE
  7. BUSINESS ETIQUETTE: TEST YOUR KNOWLEDGE
  8. CHAPTER 1 THE FIRST IMPRESSION
    1. Attitude
    2. The First Greeting
    3. Getting Acquainted
    4. Body Language
    5. Personal Grooming
  9. CHAPTER 2 YOUR BUSINESS WARDROBE
    1. The Business Wardrobe
    2. Casual Day
    3. Special Business Occasions
  10. CHAPTER 3 MEAL MANNERS
    1. Table Manners
    2. The Business Meal
    3. When You Are the Host
    4. When You Are the Guest
    5. Toasts and Roasts
  11. CHAPTER 4 WRITE IT RIGHT
    1. Image of Business Communications
    2. Your Stationery Ensemble
    3. Letter Writing
    4. Writing a Note
    5. Personal and Professional Titles
    6. Writing Aids
  12. CHAPTER 5 ELECTRONIC COMMUNICATION
    1. Netiquette
    2. E-Mail Etiquette
    3. International E-Mail
    4. Fax Etiquette
  13. CHAPTER 6 WHEN YOU SPEAK
    1. Telephone Etiquette
    2. Voice Messaging Systems
    3. Your Telephone Greeting
    4. Leaving a Message
    5. Cell Phone Etiquette
    6. Videoconferencing
    7. Teleconferencing
    8. The Art of Conversation
    9. Public Speaking
  14. CHAPTER 7 PREPARING FOR THE JOB
    1. Ethics
    2. Your Résumé (Curriculum Vitae)
    3. Interviews
    4. Advancing Your Career
  15. CHAPTER 8 OFFICE FINESSE
    1. Reception
    2. Greeting Diverse Individuals
    3. Romance in the Office
    4. Cultural Courtesy
    5. Women in the Workplace
    6. Customer Service
    7. The Home Office
  16. CHAPTER 9 BUSINESS TRAVEL
    1. Automobile and Limousine Etiquette
    2. Air Travel
    3. Staying at a Hotel
    4. Staying in a Private Home
    5. Travel Safety
    6. International Travel
  17. CHAPTER 10 AFTER HOURS
    1. Business Entertaining
    2. Entertainment Events
    3. Gifting
    4. Accepting Gifts
    5. Community Influence
  18. YOUR CHALLENGE: TO BE THE BEST YOU CAN BE
  19. BIBLIOGRAPHY OF INTERNATIONAL CUSTOMS
  20. INDEX