Try to answer all of these questions:
- Who uses the database? For each type of user, answer these questions:
- When does this user access the database?
- What is the maximum query timeout they will tolerate?
- Will the user lose money during an outage?
- Is the user likely to return later?
- Should this user be included in maintenance notifications?
- Should this user be included in emergency notifications?
- Can we get the user to agree to or even sign the SLA?
- What uptime percentage is expected? 99 percent? 99.9 percent? 99.99 percent? More?
- What are the company's official business hours?
- When should notifications be sent?
- How long can the platform operate without the database?
- How long should regular maintenance windows be?
- How often ...
