Chapter 12
Getting What You Need by Helping Others Succeed
What follows is the TOOL KIT chapter with some tips and techniques you can use in your day-to-day communication and in your overall commitment to transform opposition into innovation. As we have discussed from time to time throughout the book, there are numerous approaches to the subject and the reality of conflict. One approach is to view conflict as a stressful phenomenon that must somehow be handled, minimized, or managed. As you will recall, one extreme philosophy is the emphasis on “winning through intimidation,” which is based on shrewdness and your ability to maneuver through situations ...
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